Customer Service - Work At Home - Customer Care Specialist

You are one step closer to launching a rewarding career in customer service with one of the nation's well-known brands.

Earn as much as $11.50 an hour. We offer benefits such as medical, dental, vision, life, disability, paid time off, tuition reimbursement, career growth opportunities!

We are seeking individuals who value positive customer experiences and providing great service during every contact. If you are a problem-solver, energetic and enjoy making a positive impact on a person's day, then we'd love you on our team!

Are you in-it to win-it? Join us and enjoy a $250 signing bonus!

This position is only offered to individuals residing in the following US locations: (Alabama, Florida, Georgia, Indiana, Iowa, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Wisconsin). If you live in Canada, please check out the link below to see opportunities in your province of residence.

https://skybridgeamericas.applicantpro.com/pages/locations/

Who is Skybridge Americas

We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired and proud to be part of our team.

Learn more about us: https://www.skybridgeconnections.com/careers

Awesome Rewards

- The convenience of working from home!
- Fun and comprehensive fully paid training
- A suite of benefits that includes medical, dental, vision and short-term disability insurance as well as an employee assistance program
- 3 weeks paid time off annually because you deserve that rest and relaxation.
- A lucrative employee referral program and perfect attendance incentives
- A team-centered environment that supports your progress and success within the organization
- A leadership that engages, listens, and connects with their team - we have your best interest at heart
- A feeling of accomplishment when you make a difference in a customer's day!

Expectations from you

- Strong customer service orientation and professional call guidance to ensure customer satisfaction
- Ability to convey website troubleshooting instructions with specific details and the utmost patience and care.
- Accurate and concise feedback and special needs documentation in a computer-based system
- Identify and address customer issues by providing additional information as needed
- Think outside the box to resolve customer concerns independently and with minimum supervision for escalated situations, while maintaining a polite and positive tone
- Processes payments by totalling purchases; processing credit cards, and other online payment methods
- Handle communication across different systems: phones, email, chat, and social media

What are we looking for?

- Effective oral and written communication skills, and an engaging personality
- Enthusiastically provide second-to-none customer experience with a "can do" attitude
- Strong attention to detail and time management skills; follow-up and follow-through is critical
- Excellent technology/systems skills and ability to multi-task by navigating multiple computer programs while on the phone
- Call center experience preferred
- Tech support or troubleshooting experience preferred
- Experience in a metrics-driven performance environment preferred
- A dedicated space where you can take phone calls without background interference.

Technical Requirements

- Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
- Hardwired or ethernet connection to the internet during your shift
- A Windows laptop or a desktop
- At least 1 extra monitor (minimum of 19" in size)
- A USB headset with a mute button for both training and live customer handling
- Smartphone to be able to log into our system.
- Updated anti-virus software. Follow this link for the list of accepted antivirus software: https://skybridgeamericas.applicantpro.com/pages/antivirus/

For Technical requirement recommendations and further information please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/

Follow this link to APPLY NOW: https://www.applicantpro.com/openings/skybridgeamericas/jobs/2015238-145673

Disclaimer: Signing bonuses offered to newly hired employees will be paid in two installments ($100 after 30 days and $150 after 60 days) and will only be paid to full-time employees in good standing with the company at the time the bonus is paid. Ask your recruiter for complete details.

Compensation: $10/hour plus incentives
Employment type: full-time